Frequently Asked Questions

eFlow is Ireland's electronic toll collection system used on the M50 motorway. It's a barrier-free system that uses automatic number plate recognition (ANPR) technology to identify vehicles passing through toll points. This eliminates the need for traditional toll booths and allows traffic to flow freely at normal motorway speeds.

The eFlow toll point is located on the M50 motorway between Junction 6 (Blanchardstown) and Junction 7 (Lucan) in Dublin. You'll pass through the toll point whether you're traveling northbound or southbound on this section of the motorway.

No, you do not need to stop. The eFlow system is completely barrier-free. Simply drive through at normal motorway speed, and the overhead cameras will automatically capture your vehicle registration number. There are no toll booths or barriers to slow you down.

The eFlow system uses advanced Automatic Number Plate Recognition (ANPR) cameras mounted on overhead gantries. These cameras capture high-quality images of your vehicle's registration plate as you drive through. The system then processes this information and records your journey in the database.

Payment deadline: Before 8pm the day after your journey.

For example, if you travel through the toll point on Monday at any time, you must pay before 8pm on Tuesday. This applies to all non-account holders. Account holders have their toll automatically deducted, so they don't need to worry about payment deadlines.

If you don't pay by 8pm the day after your journey, you'll receive a penalty notice with additional charges. The penalty amount increases the longer it remains unpaid. To avoid penalties:

• Set a reminder to pay on time
• Consider opening an eFlow account for automatic payments
• Pay immediately after your journey to avoid forgetting

There are several convenient payment methods available:

• Online: Pay through the official eFlow website using credit/debit card
• Phone: Call the automated payment line (available 24/7)
• Retail Outlets: Visit Payzone outlets nationwide for cash or card payments
• eFlow Account: Register for automatic payments with discounted rates

View all payment options →

Toll charges vary depending on:

• Vehicle type: Cars, motorcycles, vans, trucks, and buses have different rates
• Account status: eFlow account holders receive discounted rates
• Payment method: Account holders pay less than non-account holders

For current toll rates, please visit the official eFlow website as rates may change periodically.

Yes, you can pay in advance by opening an eFlow account. With an account, you prepay by adding credit to your balance. Each time you pass through the toll point, the charge is automatically deducted from your account balance. This is the most convenient option and also offers discounted toll rates.

eFlow account holders enjoy several advantages:

• Discounted toll rates: Save money on every journey
• Automatic payments: No need to remember payment deadlines
• Journey history: View all your trips and payments online
• Balance alerts: Get notified when your balance is low
• Multiple vehicles: Register several vehicles under one account
• Convenient top-ups: Add credit online or set up auto top-up

Opening an eFlow account is simple:

1. Visit the official eFlow website
2. Click on "Register" or "Open Account"
3. Provide your personal details and vehicle registration
4. Add an initial credit to your account
5. Start using the M50 with automatic toll deduction

The registration process typically takes just a few minutes, and your account is active immediately.

Yes, you can register multiple vehicles under a single eFlow account. This is particularly useful for families with multiple cars or businesses with fleet vehicles. All vehicles share the same account balance, and you can view journey history for each vehicle separately through your online account portal.

You can top up your eFlow account balance in several ways:

• Online: Log in to your account and add credit using credit/debit card
• Auto top-up: Set up automatic top-ups when balance falls below a certain amount
• Direct debit: Link your bank account for automatic balance management
• Phone: Call customer service to add credit

Yes, you can use the M50 toll with a rental car. You have two options:

• Pay yourself: Use online, phone, or retail payment methods before 8pm the next day
• Rental company arrangement: Some rental companies have eFlow accounts and will charge the toll to your rental agreement (usually with an admin fee)

Check with your rental company about their toll policy before traveling.

Each journey through the toll point is charged separately. If you pass through the M50 toll point three times in one day, you'll be charged for three separate journeys. For account holders, each charge is automatically deducted from your balance. Non-account holders must pay for each journey separately before the 8pm deadline the following day.

No, motorcycles have different toll rates than cars. Generally, motorcycles are charged at a lower rate. The exact rates depend on whether you have an eFlow account or are paying as a non-account holder. Check the official eFlow website for current motorcycle toll rates.

It's important to keep your number plate clean and legible at all times. The ANPR cameras need to be able to read your registration clearly. If your plate is dirty, damaged, or obscured:

• The system may not capture your registration correctly
• You could receive a penalty notice
• You may face additional fines for an illegible plate

Always ensure your number plate is clean, properly mounted, and clearly visible.

If you're an account holder and didn't receive a journey notification, check:

• Your email spam/junk folder
• Your account notification settings
• Your registered email address is correct
• Your journey history in your online account

If you're not an account holder, the system doesn't send notifications - you're responsible for remembering to pay before the deadline.

If you believe you've been charged incorrectly:

1. Check your journey history in your account
2. Verify the date and time of the alleged journey
3. Gather any evidence (GPS data, receipts showing you were elsewhere)
4. Contact eFlow customer service immediately
5. Submit a dispute with your evidence

Errors are rare but can occur. The customer service team will investigate and resolve legitimate disputes.

If you've changed vehicles or your registration plate:

• Log in to your eFlow account online
• Go to "My Vehicles" or "Vehicle Management"
• Update or add new vehicle registration details
• Remove old vehicles if no longer needed

It's important to keep your vehicle details up to date to ensure tolls are charged correctly.